Refund policy

Kraan Return and Refund Policy

Overview At Kraan, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to make the process as easy as possible.

Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
  • Time Frame: Returns must be initiated within 30 days of the delivery date.
  • Process: To initiate a return, please contact our customer service team at [customer service email/phone number]. Once your return is approved, you will receive instructions on how to send your item back to us.

Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Non-Returnable Items

  • Gift cards
  • Items marked as final sale

Exchanges If you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability and must meet the same conditions as returns.

Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Lost Returns: If you are shipping an item over ₹3,000, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Damaged or Defective Items If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping charges you incurred.

Contact Us For any questions regarding our return and refund policy, please contact our customer service team at:

  • Email: [customer service email]
  • Phone: [customer service phone number]
  • Address: [company address]

Thank you for shopping with Kraan. Your satisfaction is our priority.